Friday Update from Brian

Friday Update (iTunes Australia, uploader, accounting, etc.)
posted by Brian at CD Baby on Friday July 31 2009 @ 12:50PM PDT
We’ll still be here through the weekend working on the new site, but we wanted to do a quick update on Friday knowing that many of you will be putting the internet away for a couple days. Firstly, payments from iTunes Australia have been reported and are viewable in your accounting. Money for those sales has been added to the balance we owe you and will be paid out when that balance goes above your chosen paypoint. We’ve received some feedback on the uploader that artists would like to know right off the bat whether or not their image will upload. While it is not in place quite yet, we’re working so that you’ll know immediately if your art uploaded correctly, and if not, it will tell you the exact reason for the failure. In the meantime, I wanted to note a tip that has worked for all the artists who are having issues with their photos. If your photo is even a pixel or 2 off, which can happen to anyone, it won't upload correctly. If this happens (meaning, you don't see your artist photo on the website even 3 hours after you've uploaded it), you should resave your photo, setting the size to 200 x 200 pixels (or larger as long as the picture is perfectly square). You can do this with any photo editing software or at a website like www.picresize.com. Then upload this newly saved and resized version. Also, if you were one of the few artists experiencing a glitch that displayed incorrect balances in their accounting sections, that has been corrected and we really apologize for the confusion. We’re continuing to make improvements to the website on a daily basis, and again we apologize for any frustration this has caused you. As always, feel free to write us at help@cdbaby.com with any problems you’re experiencing on our site. Please be as detailed as possible in your email so that our IT and customer service teams can help you quickly and prevent the issue from happening in the future.

Best,

Brian Felsen, CD Baby President